HIway Account Management Team

In 2018, the Mass HIway contracted MeHI to support providers in connecting and using the HIway. MeHI's support includes account management, HAUS Services, and consulting services provided by our HIway Account Management team, plus outreach and education presented by our Outreach and Education team. These MeHI teams work closely with the Mass HIway.

  • The HIway Account Managers are available as a project resource to evaluate your organization's HIE readiness, and to assist in implementing technology and workflows that enable your staff to electronically exchange information with other organizations. 
  • The Outreach and Education staff collaborates with the Account Managers to provide HIE information and education online and through workshops and webinars. This activity focuses on enabling providers in the utilization of HIE and the Mass HIway.

Meet the HIway Account Managers

The HIway Account Managers enable healthcare organizations to incorporate HIE into their care coordination process. Through the HAUS Services program, the Account Managers assist organizations in the design and implementation of HIE Use Cases. This includes identifying HIE Use Case goals, assessing technical connectivity requirements and gaps, developing an HIE solution, creating workflow and project plans, and assisting in project management for every step of the process.



Keely Benson

Account Management
and Consulting Project Director


Liz Reardon 

Provider Directory
and Accounts



Andrea Callanan

Account Manager

Sarah Patuto Headshot


Sarah Patuto

Account Manager


Kelsey Moriarty 

Account Manager

Bhawna Sehgal headshot


Bhawna Sehgal

Account Management Associate

Contact the Mass HIway

For more information, contact the Mass HIway at:

  1-855-MA-HIway (Options: 1 = Enrollment, 2 = Support, 3 = Information)

   For general inquiries:    masshiway@state.ma.us

   For technical support:   masshiwaysupport@state.ma.us