Process Improvement

Through our Fall 2018 Learning Collaborative and two related process improvement workshops, MeHI worked with representatives from a total of 15 healthcare organizations to apply process improvement strategies to patient engagement activities.

Participants reviewed change management and process-mapping concepts, and applied them to their current patient engagement efforts. The groups focused primarily on Patient Portals: granting access to patients and caregivers, educating patients about portal benefits to increase their use, and leveraging portal functionality to communicate with patients.

The resources developed during the Fall 2018 Learning Collaborative and subsequent workshops are designed as a starting point for organizations looking to make improvements to their own patient engagement efforts through process-mapping. 

Process Maps

Patient Engagement - Portal Sign-Up PDF | Visio
Patient Engagement - Patient Portal Demo and Training PDF | Visio
Demo and Training Sub-Process PDF | Visio
Patient Engagement - Patient Portal Education by MDs and NPs PDF | Visio