Patient Engagement

With the progression of electronic information, interest in personal health management has considerably increased. People research health topics online and seek electronic access to their health information to participate in their health care. When providers adopt an Electronic Health Record (EHR) system, they can integrate a patient portal, mobile apps and other technologies to remotely engage with patients. Providers can send reminders and monitor whether patients adhere to their care protocols. Patients can ask questions, review instructions, renew prescriptions, and access care resources.

Providers who engage electronically gain a significant advantage, and are better positioned to meet the Meaningful Use patient engagement regulations. However, the exchange of Protected Health Information (PHI) with patients introduces a complicating factor. As per HIPAA and Meaningful Use regulations, PHI data must be secured to safeguard patient privacy. Providers need a strategy to implement engagement tools effectively and securely within their organizations.

When providers participate in the Medicaid EHR Incentive Program, they need to implement a patient engagement strategy to comply with the Meaningful Use requirements. We suggest to follow a process with the steps outlined in the graph.

MeHI provides access to a solution to assess and improve your patient engagement strategy, track progress, and measure success. 

EHRs and Patient Portals

A Patient Portal is an online website or mobile application that gives patients access to their personal health information. In a nut shell, a Patient Portal is a secure window for patients to access, review, understand, use and share their Electronic Health Records (EHR). Patient Portals typically link into the providers' EHR systems and have become a key technology for providers to comply with the electronic patient engagement requirements of Meaningful Use. Read more about Portals, and check out this patient engagement playbook.


An alternative tool for developing the patient engagement strategy is to obtain licensed access to the HealthCAWS DIFFERENTIATE™ portal*. This portal can assist you in designing the strategy and infrastructure needed to securely engage with patients electronically, and to prepare to attest to the Meaningful Use patient engagement measures.

The portal tools feature numerous readiness, assessments, real-time reporting, and strategy planning resources to advance the quality and consumer engagement across populations. The built-in strategic and process content can be adapted to your workflows and organizational needs. Additional options are available to expand on the patient engagement features of Patient Portals.

Visit the HealthCAWS website to learn more.

* DIFFERENTIATE™ CeRT is owned and operated by HealthCAWS. All rights reserved. The license must be obtained directly from HealthCAWS and support for the tool is provided by HealthCAWS. Use the Register button to contact HealthCAWS or to arrange a demo.