Workshop - Successful Strategies for Electronic Patient Engagement


        Successful Strategies for Electronic Patient Engagement

Postponed to Wednesday, Feb. 7th

MeHI and HealthCAWS have put together a workshop to facilitate the effective application of electronic patient engagement strategies. The workshop topics will cover the strategy design from the people, process and technology perspectives. If you are a healthcare provider, practice manager, IT manager, MU or QPP designee, or have related responsibilities in a healthcare setting, we invite you to join this free-of-charge workshop on Feb 7, 2018, at MeHI in Westborough, MA. During the session, participants will be able to share learnings, express their needs, and receive recommendations from the panelists.

With the progression of information technologies, consumer interest in personal health management through electronic means has increased. While electronic patient engagement is not a one size fits all, many patients research health topics online, want electronic access to their health information, and seek to participate in their care via patient portals, mobile apps, and other technologies. This trend has been further accelerated by the Meaningful Use (MU) component of the EHR Incentive programs, and the Advancing Care Information (ACI) component of MACRA’s Quality Payment Program (QPP). These programs incentivize providers for adopting new patient engagement technologies into their care process.

For many providers these changing healthcare requirements paired with the need to create a more positive patient experience have outpaced their ability to acquire and integrate patient engagement technologies into their workflows. Disadvantaged patient populations often offer additional adoption challenges for providers to address. Rapid removal of these barriers is necessary for providers and patients to benefit from the advances in technology and for providers to secure incentives from the Medicaid MU and Medicare QPP programs, or from other value-based arrangements.

In the workshop, which is outlined below, participants will gain a better understanding of:

  • Evaluating clinical workflows from a patient's perspective;
  • Engaging with patients through patient portals, mobile apps, and workflow improvements;
  • Identifying opportunities for improving experience and quality and achieving cost savings;
  • Applying new technologies and lessons learned to other aspects of the care services; and
  • Incorporating mobile apps to meet the API and View Download and Transmit (VDT) requirements of MU Stage 2 & 3 and ACI.


8:00 – 8:30 AM Check in and Networking Breakfast
8:30 – 8:40 AM  Welcome
  Rik Kerstens, eHealth Services Director MeHI
8:40 – 9:10 AM

Strategies for Advancing Patient Engagement and Outcomes through Patient Portals

  Rose Maljanian, Chairman & CEO HealthCAWS
9:10 – 9:50 AM Evaluating Clinical Workflows to Optimize Quality, Efficiency, and Patient Experience 
  Michele Kelvey-Albert, Director Consulting Services Qualidigm
9:50 10:00 AM Break
10:00 – 10:30 AM Meaningful Use Stage 3 / QPP ACI
Strategies for Using Mobile Apps to Meet the API and VDT Requirements  
  Joe Kynoch, Technical Project Manager MeHI
10:30 – 11:00 AM APIs that Drive Practice Efficiency and Utility of Patient Portal Data
  Matt Ripkey, Director Business Development Redox 
11:00 – 11:40 AM Panel discussion and Q&A
Filling Gaps in Patient Portal Features and Related Quality Improvement Efforts
  Rose Maljanian, Michele Kelvey-Albert, Joe Kynoch, Matt Ripkey
11:40 – 11:50 AM Session Wrap-up 
  Rik Kerstens, eHealth Services Director MeHI
12:00 1:00 PM Networking Luncheon

*If the workshop reaches max capacity, please send your contact information to Kelsey Moriarity to be added to a waiting list.

Event Info

Date & Time: 
Wednesday, February 7, 2018 - 8:30am to 1:00pm
MeHI - Weiss Conference Center
100 North Drive