Improving HIE Receiving Side Workflow through Process Improvement

Spring 2018

MeHI worked with representatives from 12 healthcare organizations to apply people-oriented change management and process improvement strategies to workflows on the receiving side of HIE. Over a series of three interactive workshops, participants reviewed change management and process mapping concepts, and applied them to challenges organizations face after receiving healthcare documents via HIE. The tools and resources developed through this Learning Collaborative were designed to lay the groundwork for organizations to make improvements to their own HIE workflows through process mapping and implementation of best practices. The resources generated through this Learning Collaborative include:

  • An HIE Receiving Side Best Practices document
  • Two sample process maps

The tools developed by the Spring 2018 Learning Collaborative will be available for download soon.